37.L&L – Anna Kennedy

When Bendable launched 11 months ago, the City of South Bend actively promoted it to local residents, sending out fliers in their water bills and touting the lifelong learning system on the city website. Now, it’s looking to encourage another group to use Bendable: its own employees. Courses on Bendable will be offered to more than 1,000 city workers in communications, customer service and technology. “When employees are able to do their job more effectively and feel more empowered in their work,” said Anna Kennedy, who manages the city’s training program, “that feeds off into the residents.”

April 2021