03.L&L – Jitin Kain

Each month, the City of South Bend sends out 40,000 water bills, which invariably means a steady stream of follow-up questions from residents. Recently, the city enlisted a new partner to enhance customer-service training: Bendable. A dozen front-line staff from the Department of Public Works are now using the platform, with its bite-size learning options. “The team appreciates the opportunity to do it at their own pace,” said Jitin Kain, the department’s deputy director. “They’ve found it valuable.”

August 2020